Since cosmup.com is offering non-tangible irrevocable (Digital) goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site and customers should be sure before making any purchases.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
We will only honor refunds on the following circumstances:
non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded and therefore no refund issued.
download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted via our contact form. Failure to do so within 3 days from the date of purchase will result in your refund being declined.
major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to us via our contact form. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
We check support emails every morning and we strive deliver highly professional support to all our customers in a timely manner. Please give us 12-24 hours to get back to you on the problem.
We would like to thank you for purchasing our products and for your continued support!
If you need to get hold of us, simply send us an email using this contact form. Please try to be as specific as possible if you’re applying for a refund.
Any application for a refund should be accompanied by detailed reasons why you applied for a refund. Please make sure your request does not contradict our Terms and Conditions.